Refund & Replacement Policy

1. What's Covered

We offer a refund or replacement when:

• Your order arrives visibly damaged.
• You receive the wrong product, or it doesn't match what you ordered.

2. What's Not Covered

As with most florists, we're unable to offer refunds for change-of-mind cancellations once an order has entered preparation, or for:

• Customized or personalized orders, once prepared.
• Special-occasion or same-day delivery orders, once prepared.
• Natural variation in color, size, or appearance between the product photo and the final arrangement — flowers are a natural product and some variation is expected.
• Delays caused by an incorrect or incomplete delivery address, or the recipient being unavailable.

3. How to Report an Issue

Claims must be reported within 24 hours of delivery, with clear photos of the product received. Message us on WhatsApp at +971 56 181 2971 with your order details and photos, and our team will review it promptly.

4. How Resolutions Work

Once a claim is approved, we'll arrange a replacement or refund — whichever best fits the situation — as quickly as we can. If payment was made online, refunds are issued to the original payment method; for Cash on Delivery or WhatsApp-arranged orders, we'll agree the resolution with you directly.

5. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We can usually accommodate changes before an order enters preparation; once a florist has started working on it, we may not be able to cancel or modify it.

6. Questions?

We want you to be happy with every order. If something isn't right, reach out and we'll do our best to make it right — contact us any time.